Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRXCOM202 Mapping and Delivery Guide
Communicate with customers using technologies
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SIRXCOM202 - Communicate with customers using technologies |
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Description | This unit describes the performance outcomes, skills and knowledge required to use technologies to communicate with customers according to workplace protocols. It involves correct operation of technologies, development of customer relationships to encourage use of technologies, and contacting customers using technologies such as mobile phone and web applications to inform and promote to customers. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to frontline service staff and supervisors. It requires the team member to promote technologies to customers and operate these technologies to inform or promote products and services. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Clarify procedures for customer contact using technologies. |
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Element: Operate technologies. |
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Element: Promote customer communication using technologies. |
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Element: Contact customers. |
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